Thanks for visiting CiloGear's online store. Don't forget about CiloGear Blog where we publish updates and stories.
Contact us with any question at ciloinfo@gmail.com We use gmail for this account because of the otherwise overwhelming amount of spam. Thanks!
CiloGear was founded in 2004 when the founder was living and climbing in Turkey. His previous job was consulting, and during a restructuring of the consulting company, Graham chose to take the risk of starting a business.
CiloGear designs all our products in house, and does production in Turkey and in Brooklyn, New York.
While we'd be happy to be out climbing, our commitment to our customers (and family) is paramount. Thanks for your business and support!
If you're in Brooklyn, please come by and visit! We'd love to show you around and trade stories.
Our contact information
By email:
ciloinfo@gmail.com
By standard mail:
CiloGear
153 Sullivan St. #1
Brooklyn, NY 11231
By phone:
Please feel free to try calling us at 845.228.8741
We're generally in the office from Monday through Friday, 9 am to 5pm EST.
ciloinfo@gmail.com
By email:
ciloinfo@gmail.com
By standard mail:
CiloGear
153 Sullivan St. #1
Brooklyn, NY 11231
By phone:
Please feel free to try calling us at 845.228.8741
We're generally in the office from Monday through Friday, 9 am to 5pm EST.
ciloinfo@gmail.com
Shipping Information:
We strive to ship within 48 hours of recieving your order.
We generally ship UPS or Fedex Ground within the USA (including Alaska but not Hawaii), and a $15 fee is appended to all orders to cover this kind of shipping, and all handling costs.
We prefer USPS Global Express Mail for shipping to Canada, Mexico and the Rest of the World. We will charge you for the additional cost of shipping, generally by sending an email invoice after receiving your order. We are open to other shipping methods, we just prefer the USPS Global Express Mail.
Refund, Returns and Cancellation Policies:
And if you don't like your pack, you can return the pack in unused condition with 30 Days for a full refund of the product price, less the shipping and handling costs.
To return a pack, first email us and get an Return Authorization number. We need to be able to track the process, and we look forward to working with you, even with a return.
Our packs made from our Dyneema fabric are not refundable. We will work with our customers to achieve satisfaction, but the custom nature of these packs precludes our ability to refund the purchase price.
Frequently Asked Questions:
Do you Ship Internationally? Of course, we will ship a pack or packs wherever you want.
We strive to ship within 48 hours of recieving your order.
We generally ship UPS or Fedex Ground within the USA (including Alaska but not Hawaii), and a $15 fee is appended to all orders to cover this kind of shipping, and all handling costs.
We prefer USPS Global Express Mail for shipping to Canada, Mexico and the Rest of the World. We will charge you for the additional cost of shipping, generally by sending an email invoice after receiving your order. We are open to other shipping methods, we just prefer the USPS Global Express Mail.
Refund, Returns and Cancellation Policies:
And if you don't like your pack, you can return the pack in unused condition with 30 Days for a full refund of the product price, less the shipping and handling costs.
To return a pack, first email us and get an Return Authorization number. We need to be able to track the process, and we look forward to working with you, even with a return.
Our packs made from our Dyneema fabric are not refundable. We will work with our customers to achieve satisfaction, but the custom nature of these packs precludes our ability to refund the purchase price.
Frequently Asked Questions:
Do you Ship Internationally? Of course, we will ship a pack or packs wherever you want.
