If a bear eats your pack, we'll charge you to fix it. If you have photos of it
or even close, we'll probably do it for free.
If your pack is found with chocolate bars in it halfway up the Rupal Face, and somebody else takes it home after stabbing it with an ice axe and wants to get it fixed, we'll charge them for it. But we'd like pictures...
If a seam blows out, we'll most probably fix it for free.
If you tear out the drawstring cords or something like that, we'll repair it for a minimal charge or offer you a discount on a new pack.
If the framesheet pocket or closure lid dies, we'll more likely than not replace it for free.
It's up to us to decide, but we like happy customers and packs in the field. Cilogear Packs are fully guaranteed to the original owner against defects in materials. If a product fails due to a manufacturing defect we will promptly repair or replace it at our option, free of charge. If your pack shows signs of normal use or abnormal abuse, we'll fix it for a modest fee or offer you a discount on a new pack.
Repairs above and beyond use & abuse, due to accidents, bears, improper care, storage on the Rupal Face, or sheer negligence, will be performed for a reasonable charge.
We only repair packs. We don't repair straps, framesheets or pads. Keep the removable parts with you
, and just send us the pack bag itself. We do NOT
repair dirty packs. If your pack is dirty, we unfortunately will be forced to charge you $15 to clean it before we can fix it.
A 60L WorkSack fits into a 12" x 10" x 4" box when folded in thirds. It doesn't need packing peanuts or bubble wrap or anything else.With your Repair Authorization Code in hand from CiloGear, please comply with the following instructions:
Include a piece of paper with: your name, shipping address, email, a DAYTIME phone number and a brief description of the problem. Please specify if you have a sentimental attachment to the pack, or if you just want a working pack.
Again, items sent in for repair MUST be cleaned first or we will charge you before doing any work.
6635 N. Baltimore Ave. Ste #238
Portland, OR 97203
Email repairs at cilogear.com or call us at 503.305.3858 and we'll get right to it.